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ASQ CQIA: Certified Quality Improvement Associate

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Reading Time: 10 mins | Publish Date: 3 Apr 2021 | Update Date: 22 Jul 2022

How to Prepare For CQIA Exam

Preparation Guide for CQIA Exam


ASQ has created a track for IT professionals to certify as a Quality Improvement Associate on the ASQ platform. This certification program provides ASQ Quality professionals a way to demonstrate their skills. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets ASQ’s proficiency standards.

According to ASQ, a Certified Quality Improvement Associate (CQIA) enables organizations to identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment. With a thorough understanding of Quality and ASQ Quality Platform, this individual connect with other quality professionals and practitioners, advance their knowledge and careers, and grow as thought leaders to drive business objectives.

Certification is evidence of your skills, expertise in those areas in which you like to work. If candidate wants to work on Quality improvements and prove his knowledge, Certification offered by ASQ. This CQIA Certification helps a candidate to validates his skills in Quality improvement across multiple technologies.

In this guide, we will cover the Certified Quality Improvement Associate (CQIA) Exam, CQIA Certified Professionals salary and all aspects of the CQIA Certification.

Introduction to ASQ Certified Quality Improvement Associate CQIA Exam

ASQ Certified Quality Improvement Associate CQIA Exam is related to Certified Quality Improvement Associate Certification. Exam aspirants knowledge and understanding of principles of product and service quality evaluation and service quality control is validated in this exam. It also tests a Candidate development and management skills of management information systems to audit quality systems for deficiency identification and correction. It also deals with the knowledge of human factors, motivation, familiarity with quality cost concepts and techniques. It help to Identify and describe the key components of total quality management (TQM) and understand how organizations approach TQM deployment.

Topics of CQIA Exam

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our CQIA dumps will include the following topics:

Quality Concepts (30 questions)

A. Terms, Concepts, and Principles


  • Define quality and use this term correctly in various circumstances.

2.Quality plan

  • Define a quality plan, describe its purpose for the organization as a whole, and identify the various functional areas and people that have responsibility for contributing to its development.

3.Employee involvement and empowerment

  • Define and distinguish between employee involvement and employee empowerment, and describe the benefits of both concepts.

4.Systems and processes

  • Define and distinguish between a system and a process and describe the interrelationships between them.Describe the components of a system—supplier, input, process, output, customer (SIPOC)—and how these components impact the system as a whole.


  • Define and distinguish between common and special cause variation in relation to quality measures.

B.Benefits of Quality

  • Describe how using quality techniques to improve processes, products, and services can benefit all parts of an organization.Describe what quality means to various stakeholders (e.g., employees, organization, customers, suppliers, community) and how each can benefit from quality.

C.Quality Philosophies

  • Describe and distinguish between the following theories and philosophies.
  1. The Shewhart cycle: plan-do-check-act (PDCA)
  2. Deming’s 14 points
  3. The Juran trilogy
  4. The Ishikawa diagram
  5. Crosby’s zero defects

II.Team Basics (20 questions)

A.Team Organization

1.Team purpose

  • Describe why teams are an effective way to identify and solve problems, and describe when, where, why, and how teams can be used more effectively than other groups of workers.

2.Types of teams

  • Define and distinguish between various types of teams: process or continuous improvement teams, workgroups or workcells, self-managed teams, temporary or ad-hoc project teams, and cross-functional teams.

3.Value of teams

  • Identify how a team’s efforts can support an organization’s key strategies and effect positive change throughout the organization.

B.Roles and Responsibilities

  • Describe the roles and responsibilities of various team stakeholders.
  1. Sponsor
  2. Champion
  3. Facilitator
  4. Leader
  5. Member

C.Team Formation and Group Dynamics

1.Initiating teams

  • Apply the elements of launching and sustaining a successful team, including establishing a clear purpose and goals, developing ground rules and schedules, gaining support from management and commitment from the team members.

2.Selecting team members

  • Describe how to select team members based on their knowledge and skill sets and team logistics, such as a sufficient number of members in relation to the size or scope of the project, appropriate representation from affected departments or areas, and diversity.

3.Team stages

  • Describe the classic stages of team evolution: forming, storming, norming, and performing.

4.Team conflict

  • Describe the value of team conflict and recognize how to resolve it.Define and describe groupthink and how to overcome it, understand how poor logistics, agendas, and lack of training become barriers to team success.

5.Team decision making

  • Describe and use different decision-making models such as voting (majority rule, multivoting) and consensus, and use follow-up techniques to clarify the issue to be decided, to confirm agreement on the decision, and to come to closure on the decision made.

III. Continuous Improvement Techniques (30 questions)

A.Continuous Improvement

  • Define and use continuous improvement tools and techniques.
  1. Brainstorming
  2. Plan-do-check-act (PDCA) cycle
  3. Affinity diagrams
  4. Cost of quality
  5. Internal audits to identify improvement opportunities

B. Process Improvement

1.Six Sigma

  • Identify key Six Sigma concepts and tools, including the different roles and responsibilities of Green Belts and Black Belts, typical project types that are appropriate for Six Sigma techniques, and the DMAIC phases: design, measure, analyze, improve, and control.


  • Identify lean tools that are used to reduce waste, including set-up and cycle-time reduction, pull systems (kanban), kaizen, just-in-time (JIT), 5S, and value stream mapping.


  • Define benchmarking and describe how it can be used to develop and support best practices.

4.Incremental and breakthrough improvement

  • Describe and distinguish between these two types of improvements, the steps required for each, and the type of situation in which either type would be expected.

C.Quality Improvement Tools

  • Select, interpret, and apply the seven basic quality tools.
  1. Flowcharts
  2. Histograms
  3. Pareto charts
  4. Scatter diagrams
  5. Cause and effect diagrams
  6. Check sheets
  7. Control charts
  • Describe and interpret basic control chart concepts, including centerlines, control limits, out-of-control conditions.

IV. Customer-Supplier Relations (20 questions)

A.Internal and External Customers and Suppliers

  • Distinguish between internal and external customers and suppliers.Describe their impact on products, services, and processes, and identify strategies for working with them to make improvements.

B.Customer Satisfaction

  • Describe different types of customer feedback mechanisms (formal surveys, informal feedback, official complaints) and describe the importance of using data from these and other sources to drive continuous improvement.

C.Supplier Management

  • Identify supplier performance measures, including quality, price, delivery, and level of service.Describe commonly used metrics, including product defect rates, functional performance, and delivery timeliness; service or process responsiveness, and availability and competence of technical support.

Who should take the CQIA exam

The ASQ Certified Quality Improvement Associate CQIA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Certified Quality Improvement Associate. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The ASQ Certified Quality Improvement Associate CQIA Exam certification provides proof of this advanced knowledge and skill. If a candidate has below mentioned prerequisite and skills that are required to pass ASQ Certified Quality Improvement Associate CQIA Exam then he should take this exam.

  • Candidates must have two years of work experience, or
  • An associate degree, or
  • Two years of equivalent higher education

How to study the CQIA Exam

There are two major types of resources for study of certification exams first there are the study guides and therefore the books that are elaborated and appropriate for building knowledge from ground up then there are video tutorial and lectures that may make study quite interesting nonetheless these demand time and concentration from the learner. Smart candidates who wish to create a solid foundation altogether examination topics and connected technologies typically mix video lectures with study guides to reap the advantages of each but practice exams or practice exam engines is one important study tool which goes typically unnoted by most candidates. Practice exams are designed with our experts to make exam prospects test their knowledge on skills attained in course, as well as prospects become comfortable and familiar with the real exam environment. Statistics have indicated exam anxiety plays much bigger role of students failure in exam than the fear of the unknown. expert team recommends preparing some notes on these topics along with it don’t forget to practice CQIA Exam dumps which been written by our expert team, each of these can assist you loads to clear this exam with excellent marks.

CQIA Exam Certification Path

The ASQ Certified Quality Improvement Associate certification path includes only one CQIA certification exam.

How much CQIA Exam Cost

  • ASQ MEMBERS Exam Fee USD $294
  • ASQ NON-MEMBERS Exam Fee USD $394
  • RETAKES Exam Fee USD $184
  • Application Fee USD $70

How to book the CQIA Exam

These are following steps for registering the CQIA exam.

  • Step 1: Visit to CQIA Exam Registration
  • Step 2: Sign up/Login to CQIA account
  • Step 3: Search for CQIA Certifications Exam
  • Step 4: Select Date, time and confirm with a payment method

What is the duration, language, and format of the CQIA Exam

  • Format: Multiple choices, multiple answers
  • Length of Examination: 210 Minutes
  • Number of Questions: 110
  • Passing Score: 74%

CQIA Certified Professional salary

The average salary of a CQIA Certified Expert in

  • United State - 70,247 USD
  • India - 15,42,327 INR
  • Europe - 50,347 EURO
  • England - 55,632 POUND

The benefit of obtaining the CQIA Exam Certification

  • ASQ Certified Quality Improvement Associate Certification is distinguished among competitors. ASQ Certified Quality Improvement Associate certification can give them an edge at that time easily when candidates appear for a job interview companies look to note something which individualize the individual to another.
  • ASQ Certified Quality Improvement Associate certification has more useful and relevant networks that help them in setting career goals for themselves. ASQ Certified Quality Improvement Associate networks provide them with the correct career guidance than non certified generally are unable to get.
  • ASQ Certified Quality Improvement Associate will be confident and stand different from others as their skills are more trained than non-certified professionals.
  • ASQ Certified Quality Improvement Associate Exam have proven knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
  • ASQ Certified Quality Improvement Associate Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
  • ASQ Certified Quality Improvement Associate Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.

Difficulty in writing CQIA Exam

As all people know about this fact that CQIA exam is not easy to pass because it requires a lot of efforts and a dependable and latest study material to efficiently pass the exam. Many Candidates have doubts in their mind before writing the ASQ Certified Quality Improvement Associate certification exam that what is a pattern of the test, the types of questions asked in it and the difficulty level of the questions and time required to complete the questions. The best way to pass CQIA exam is to challenge and improve knowledge. Candidates test their learning and identify improvement areas with the practce exams as it gives a complete insight upon actual exam format. The best solution is to practice with CQIA Certification Practice Exam because the practice test is one of the most important elements of ASQ Certified Quality Improvement Associate study strategy as exam aspirants can discover their strong areas and improvement areas to improve time management skills and to understand their command on topics. Certification-questions offers the latest exam questions for the CQIA Exam which can be understood by the candidates deprived of any difficulty. Our CQIA dumps study material is best-suited to busy professionals who don’t have much to spend on preparation and want to pass it in a week. Our CQIA practice exam has been duly prepared by the team of experts after an in-depth analysis of ASQ recommended syllabus. Our expert team update our material regularly , with a keen enthuasim to ensure candidates are updated with changes as and when ASQ will announce any changes in the material; we will update the material right away. After practicing with our CQIA dumps Candidate can pass CQIA exam with good grades.

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