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IBM P9560-043: IBM Business Partner SaaS Support Mastery Test v1

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This exam validates the the technical knowledge required for Level 1 support for technical issues with the IBM products and servcies. Sample questions and detailed topics can be found in IBM P9560-043 practice exams and IBM P9560-043 practice test.

Candidate should give prepare from IBM P9560-043 dumps and give exam who want:

  • To provide Level 1 Support, as defined below, to your End Users and pass through to your End Users, as applicable, the support IBM provides.
  • Provide Technical Support, if available for the service and as described in the applicable IBM TOU, and as defined below Level 2 Support. You agree to be the interface to your End Users for this support.
  • Understand that IBM does not provide Technical Support or Level 2 Support to your End Users.
  • When an issue requires the assistance of IBM Support, you will work as the primary coordinator to your End User until the problem is resolved.

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

  • Software Support Portal
  • Overview of Support through the Software Support Portal
  • Software Support Portal Knowledgebase
  • Software Support Portal Severity Levels
  • Software Support Portal Escalation Process
  • Support Roles and Responsibilities
  • Objective of IBM Support
  • Level 1 Support: Business Partner Responsibilities
  • Level 2 Support: IBM Responsibilities
  • End User Responsibilities
  • Overview of Dealing with Problems
  • Overview of Support through the SaaS Support Portal
  • Where to go for Level 2 Support
  • SaaS Support Portal
  • Overview of Support through the SaaS Support Portal
  • SaaS Support Portal Knowledgebase
  • SaaS Support Portal Severity Levels
  • SaaS Support Portal Escalation Process

How much IBM Business Partner SaaS Support Mastery Test v1 costs

  • Examination Name: IBM Business Partner SaaS Support Mastery Test v1
  • Passing Score: 34 or higher
  • Length of Exam: 75 min
  • Types of questions: Performance Based Questions
  • No of Questions: 48 Questions
  • Examination Fees: $180 USD

The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

  • All communication with your End User
  • Setting realistic expectations
  • Managing End User satisfaction issues
  • Providing regular status updates,
  • Obtaining additional information for debugging
  • confirming next steps in problem investigations
  • Have and maintain a system
  • Tracking customer incidents / cases
  • Logging all calls
  • Qualifying incoming calls verifying each End User’s entitlement and determining if it is a new call or a call for an existing incident / case
  • Assigning severity
  • Having committed responses times
  • Managing cases from the first call through to resolution
  • Resolve / answer how-to, education and technical questions and provide best practices consultation
  • Identify known errors and provide resolution to End User
  • Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
  • Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
  • Implement solution, workaround or fix, as provided by IBM.
  • Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
  • For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM’s standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
  • Include the Technical Support as specified in the applicable
  • Performing technical analysis on error / problem submitted to IBM Level 2 Support
  • Providing regular status updates
  • As feasible providing solutions, workarounds or fixes for errors / problems
  • Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
  • For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained

Difficulty in Attempting IBM Business Partner SaaS Support Mastery Test v1

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