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Oracle 1Z0-562: Oracle Utilities Customer Care and Billing 2 Essentials

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Oracle Utilities Customer Care and Billing 2 Essentials

Preparation Guide for Oracle 1z0-562 Certification Exam


The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.

Aim of the Certificate Exam

The certification exam is designed to help the candidate excel and command his future progression. It is designed to

  • Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
  • Differentiate individual in a crowded job market
  • Empower individuals to execute tasks with confidence and skill

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

  • Exam Code: 1z0-562

  • Number of Questions: 70 Questions

  • Duration: 120 minutes

  • Pass Score: 60%

  • Exam type: Multiple Choice Questions

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.


This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

Topics to Cover

Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.

Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.

Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.

  • Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use

  • Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure

  • Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing

  • Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers

  • Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity

  • Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill

  • Payments Diligently Manage Payments, Overpayment and Payment Distribution

  • Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans

  • Business Object Elements Knowledge to use and configure Business Object Elements

  • Business Object Inheritance Share Business Object Properties for better usage and configuration

  • Business Object Options Ability to use various options with Business Objects

  • Service Scripts Knowledge to configure Service Scripts

  • Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts

  • Bundling Use Bundling capabilities to Configure Business Process

  • Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules

  • To Do Ability to Manage and Configure To Do Functionality

  • Device Management Knowledge to Manage and Configure Meters and Items and other devices

  • Meter Reading Ability to read meters and maintain readings for future reference

  • Financial Transactions Ability to manage Financial Transactions

  • Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors

  • Adjustments Ability to Configure and Manage Adjustments in Bills

  • Case Management Ability to Configure Case Management Functionality

  • Business Object Business Rules Ability to use Business Object Rules

  • Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle

  • Business Object Access Rights Ability to Manage and Configure Access Rights

  • Business Services Ability to Manage and Configure Business Services

  • Revision Control Ability to Use and Configure Revision Control

The candidate needs to go through and be proficient in every topic.

Exam Preparation

Questions in the exam are based on official training material provided by Oracle over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

Candidates should complete one of the below-mentioned pieces of training for the proper understanding of content and topics

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from the ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner.

Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams.

Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. It is recommended to prepare notes and practice 1z0-562 Exam dumps.

Questions in the certification examination are based on the real-world scenarios and cater to the real-time problems implementation difficulties, hence along with all the training material and tutorial it is of utmost importance for the candidate to possess practical knowledge and experience of working in the field of Oracle Customer Care and Billing Technology.

Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

  • Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
  • Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

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Oracle Utilities Customer Care and Billing 2 Essentials

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