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ServiceNow CIS-CM: Certified Implementation Specialist - Cloud Management

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Reading Time: 7 mins | Publish Date: 3 Apr 2021 | Update Date: 15 Sep 2023

How to Prepare For ServiceNow Certified CIS CSM

Preparation Guide for ServiceNow Certified CIS CSM


ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.

Customers demand seamless and efficient service that is easy to access and frictionless. That’s why customer service providers need to be prepared to provide connected and effective service, no matter which channel a customer uses to engage.

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also availabl-

The ServiceNow Certified Implementation Specialist – Customer Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become CIS-CSM certifie-

The Certified Implementation Specialist – Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

ServiceNow believes in the potential of technology to reduce our employment insecurity and make people work better. They change old manual ways of working into modern digital workflows. They have an expansive portfolio of IT, HR, Customer Service, and other divisions covering the training offerings of the Now Network. If you are just getting started or ready to develop your expertise and knowledge of ServiceNow, they will teach you how to work quickly and maximize your us- Demand for specialists at ServiceNow is rising rapidly. Certification by ServiceNow gives participants the information and trust to take full advantage of the ServiceNow program. Attendees learn to configure, customize, and build with real-world examples and a hands-on approach in the training and certification programs.

CIS-CSM practice exams and CIS-CSM practice test is beneficial for the Certified Implementation Specialist – Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

ServiceNow is a software platform which supports IT Service Management (ITSM). It helps you to automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines.

ServiceNow focuses on service-orientation toward the tasks, activities, and processes. It uses machine learning to leverage data and workflows to help modern enterprise becomes faster and more scalable.

It offers the flexibility, power, and dependability to achieve the goals of the incident and problem management. Moreover, users are free to select their most comfortable support interface. It provides all the information to the technician to diagnose and repair issues while removing the dependency on spreadsheets and emails.

Exam Topics

The following are covered in CIS-CSM practice exams and CIS-CSM practice test:

  • Baseline Application Functionality
  • Architecture and Security
  • Business Cases / Use Cases
  • Proven Practices for Implementation

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the CIS-CSM exam dumps:

  • Basic and advanced features in baseline installation of the current release
  • Functionality and features added or changed in the current release
  • State model and default process flow
  • Basic and advanced operations performed by users and the system

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the CIS-CSM dumps:

  • Value proposition
  • Key Performance Indicators and Benchmarks
  • Selection of appropriate features and functions to meet business requirements

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the CIS-CSM dumps:

  • Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
  • Implementation solutions that work in conjunction with baseline application functionality

Certification Path

ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Customer Service Management exam.

  • ServiceNow Fundamentals
  • Get Started with Now Create
  • ServiceNow Platform Implementation
  • CMDB Fundamentals
  • Customer Service Management Fundamentals
  • Customer Service Management Implementation -

Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist – Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

How much ServiceNow Certified CIS CSM costs

  • Examination Name: ServiceNow Certified CIS CSM
  • Passing Score: 60% or higher
  • Length of Exam: 85 min
  • Types of questions: Performance Based Questions
  • No of Questions: 85 Questions
  • Examination Fees: $400 USD

How to book the ServiceNow Certified CIS CSM

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – IT Service Management exam only.

During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

Difficulty in Attempting ServiceNow Certified CIS CSM

Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice tests and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam.

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.

There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our CIS-CSM practice exam and CIS-CSM dumps has all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.

Sample Questions

Sample Item – Incident Management:

If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)?

  • Assignment Group, Work Notes, and related Problem
  • Assignment Group and Work Notes
  • Work Notes
  • No updates are made to child Incidents

Sample Item – Problem Management:

When creating a problem record from an incident record, which element defines the field mapping between the two?

  • Create Problem UI action
  • ProblemUtils script include
  • Problem created from system property (
  • ProblemV2Util script include

Sample Item – Change and Release Management:

Conflict detection in change management can identify conflicts from which of the following reasons?

  • The change schedule is during blackout periods
  • The CI is not in the maintenance window
  • Existing scheduled changes to the CI
  • The change scheduled is outside of business hours
  • The changes schedule does not give appropriate lead time

Sample Item – Knowledge Management:

Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?

  • Knowledge Use [kb_use]
  • Knowledge Feedback [kb_feedback]
  • Knowledge [kb_knowledge]
  • Knowledge Search Log [ts_query_kb]

Sample Item – Service Catalog / Request Management:

Which one of the following is proper syntax for accessing values of variables from a Record Producer script field?

  • g_form.getReference(‘variable_name’)
  • g_form.getVariable(‘variable_name’)
  • producer.variable_name
  • current.variable_name

Sample Item – Configuration Management Database (CMDB):

Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?

  • Assignment Group
  • Support Group
  • Change Control
  • Managed By

For more info read reference:

CIS-CSM Official Certification Site

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