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Here is the exam guide for HDI Certification

Introduction of HDI Certification

The HDI certification is a certification in the field of project management. It is a certificate that is awarded by the Association of Project Management (APM) to those who have successfully submitted an application and completed the qualifying examinations. These examinations are held every two years, in all the member nations.

HDI Certification Exam is a set of standards created by the United Nations Development Program. These principles are intended to provide a benchmark from which countries can be rated in terms of their efforts in achieving sustainable economic, social, and environmental progress which are also covered in our HDI Dumps. HDI stands for Human Development Index. This index is an attempt at summarizing the well-being of people into one number indicating how rich or poor they are distributed among various regions and countries.

Introduction of HDI Certification

Human Development Index is a summary of how well off people are globally in three fundamental areas- income, life expectancy, and education. It was created by United Nations Development Program to assess the well-being of people. The index covers 187 countries, territories and regions according to their 2010 estimates. The HDI is based on data from different sources and reflects some aspects not included in GDP measure for instance: life expectancy, adult literacy rate and primary school enrollment rates. It is a good measure of development level in a country.

HDI value of 0.9 indicates that the average person in a country has almost reached the high human standard of living. It is the index that most countries strive for but unfortunately, it seems to be an elusive goal. World average HDI is 0.718, which means that half of countries are poorer than the world average which itself is quite low when compared with other indices such as GDP or GNP per capita which are all included in HDI Dumps. So what countries were rated as the top 5 most developed countries? They are: Norway, Australia, Netherlands, Switzerland and Germany. The bottom 5 least developed countries are: Niger, Central African Republic, Democratic Republic Of Congo, Chad and Afghanistan.

Association of Project Management

The first application for the establishment of the certification was submitted in the year 1994 by a group of project management professionals working in five European countries. The next application was submitted in 1996, and achieved support from UK, Spain, Switzerland and Italy. The Association of Project Management officially adopted the certification in Europe on 1 July 1997. After this date, Ireland joined the association and began to award a separate certificate to those who had successfully completed these exams. Significant changes were introduced to complement the international certification process which are now known as 'the core competencies' or simply 'core'.

Career path of HDI certification is as follows:

1. To become a candidate, one needs to meet the following criteria: This is required because there are various types of project management and it is important for candidates to be sure of their knowledge so that they can be certain about their abilities. This concept requires only skills within the field of project management and not that you are a specialist within this area as well.

2. After meeting the above criteria, one needs to take the exams in order to become a candidate for being awarded HDI certification.

Introduction of HDI Customer Service Representative

HDI Customer Service Representative (HDI-CSR) is a person who is able to communicate with various factors and is able to influence them towards a particular direction. These factors can be internal or external to the organization, but the goal is to make sure that their needs are being met and that they are satisfied with what has been accomplished which are also covered in our HDI Dumps. They must be able to effectively communicate with customers as well as vendors in order to ensure that all aspects of the project are being completed according to set standards.

The main goal in the selection process is to gather as much information as possible about a candidate's past experience, education and skills in order for them to be able to perform their job correctly. This includes their specific knowledge of the type of work that they are going to be doing, which can include things such as:

• Job Description: Directly influenced by what is required within this role and why it is important for the organization to have an HDI Customer Service Representative on staff.
• Capabilities: What skills and knowledge that they have gained throughout their career that are going to make it easier for them to fulfill their job requirements. HDI Customer Service Representative (HDI-CSR) exam is a two-hour, multiple choice test that is designed to determine if the candidate is eligible for certification.
• Section I: Composed of approximately 80 questions, this section tests the candidates knowledge and ability in regards to external factors. This is measured by how well they are able to influence these factors and issues towards the company goal.
• Section II: Comprises 20 questions and measures knowledge of internal factors. The candidate must be able to work with these issues so that they can ensure that their needs are being met appropriately.

Certification Topics

Our HDI dumps covers the following objectives of HDI Customer Service Representative (HDI-CSR) Exam

• Customer Service
• Vendor Management
• Contract Management
• Change and Configuration Management
• Communication Management
• Quality Elements

This section is concerned with influencing external factors. Candidates need to influence these factors in order for their company to achieve its goals. These factors can include customer needs, requirements, desires and expectations, as well as internal pressures from senior management. The most important aspect is that the candidate must be able to understand these factors within order for them to be able to effectively communicate with those whom they are interacting with throughout this course.

Exam Requirements

This is because in order to be eligible to take the exam, you must meet the following criteria

• Successfully complete at least one year of employment within a project management profession (e.g. Project Manager).
• Possess at least 2 years of relevant experience within the project management field.
• Provide proof that you are able to communicate effectively and perform standard operation procedures related to documentation, data entry, phone calls, etc.
• A minimum of 6 Month Experience within a customer service environment
• Be able to speak English
• Be able to work hours based on shift and geographic locations based on company needs. Candidates need to work with the issues that come from within the organization in order for them to be able to influence these factors in favour of their own needs.

Exam Cost

The Exam Cost of HDI Customer Service Representative (HDI-CSR) is 295 USD.

what is HDI Support Center Analyst (HDI-SCA)

HDI (HDI-SCA) certification is a cross functional certification for those who work as external consultants, project managers and many other roles. This certification is one of several options available for those who are interested in working as a Project Management Consultant (PMC). Those who pass the HDI exam with the help of HDI Dumps gain several benefits. This certification is to ensure that companies are receiving the best possible service from their consultants or project management professionals.

HDI Support Center Analyst (HDI-SCA) is responsible for the following: Providing administrative and analytical support to the management team, Creating an IT infrastructure that is suitable for the given project, Using best practices in IT solutions that are cost-effective and efficient within the given environment. Ensuring that all systems are functioning efficiently and correctly at all times.

Certification Topics

Exam topics of HDI Support Center Analyst (HDI-SCA) are the following:

• Project Management Methodology
• Time and Cost Control
• Quality Management
• Monitoring and Control
• Quality Control and Risk Management
• Communication Management
• Human Resource management
• IT Project Planning and Estimation

Exam Requirements

HDI Support Center Analyst (HDI-SCA) having prerequisites that are the following:

• A bachelor degree in any of the following: Engineering, Information systems, Technology Management.
• A minimum of three years experience in Project Management or Database Administration and knowledge of SQL Server 2000.
• A valid Driver's License
• At least 1 Year of experience as a Support Analyst
• A minimum of 1 Year of experience in IT Solutions and Support.

Exam Cost

The Exam Cost of HDI Support Center Analyst (HDI-SCA) is 495 USD.

HDI Desktop Advanced Support Technician (HDI-DAST)

HDI Desktop Advanced Support Technician (HDI-DAST) is one of the products available to candidates for certification. This product is one of many, and offers individuals an opportunity to work within a specific technical area. This certification will ensure that those who are certified are able to support the technology that they are working with on a daily basis.

HDI Desktop Advanced Support Technician (HDI-DAST) is responsible for the following:

• Resolving issues relating to desktop operating system functionality
• Providing support for various hardware devices
• Providing users with adequate training and knowledge of their own systems in an organization
• Ensuring that all systems are functioning correctly at all times.

Certification Topics of HDI Desktop Advanced Support Technician (HDI-DAST)

Our HDI dumps covers the following objectives of HDI Desktop Advanced Support Technician (HDI-DAST)

• Advanced Security Controls
• Wireless Technologies
• Virtualization Technology
• Desktop Operating Systems
• Data Recovery Technology

Exam Requirements of HDI Desktop Advanced Support Technician (HDI-DAST)

Prerequisites of HDI Desktop Advanced Support Technician (HDI-DAST) are:

• At least 1 year of experience with Dell based desktop operating systems
• A minimum of 1 year of experience in IT Solutions and Support.

Eligibility Criteria of HDI Desktop Advanced Support Technician (HDI-DAST) are:

• Advanced Security controls
• At least 1 year of experience with a desktop computer running Windows 10 or Linux
• Minimum of 1 year of experience in IT solutions and support. "Exam Topics of HDI Desktop Advanced Support Technician (HDI-DAST)". Advanced Security Controls Resolving issues primarily relating to desktops operating system functionality.

Exam Cost of HDI Desktop Advanced Support Technician (HDI-DAST)

The Exam Cost of HDI Desktop Advanced Support Technician (HDI-DAST) is 495 USD.

Introduction to HDI Knowledge Centered Support Foundation (KCSF)

This course is designed to provide individuals with the skills and knowledge that they will need in order to use Knowledge Centered Support (KCSF) for the purposes of handling customer or client inquiries. Our HDI Dumps cover the HDI Certification which accomplishes the successful candidate will have an understanding of how KCSF can be deployed as well as how it can be used effectively. Knowledge Centered Support Foundation (KCSF) is responsible for the following:

• Educating customers on how they can effectively use KCSF in order to resolve their issues.
• Providing customer knowledge on how to use KCSF.
• Providing information and explanations of how KCSF works and what it does.
• Supporting clients with knowledge as well as customer support in order to successfully use KCSF.

Certification Topics of HDI Knowledge Centered Support Foundation (KCSF)

The course consists of six modules and it covers four main topics:

• Understanding Knowledge Management
• Getting Started with Knowledge Centered Support
• Deploying using IBM KCS
• Managing Knowledge Centered Support Initiatives Using IBM KCS.

This course touches on a wide variety of topics, and in order to properly understand them and how they are applied in the overall framework, students will need to have an extensive knowledge of different fields of study. Some of these topics include:

• Knowledge Centered Support (KCS)
• Business Intelligence (BI)
• Business Analytics (BA)
• Enterprise Content Management (ECM)
• Customer Relationship Management (CRM)

These concepts and technologies are widely used within a large number of different organizations, so it is essential that those who wish to work as KCSF specialists are able to understand their implications.

Exam Requirements of KCSF

There are no prerequisites for KCSF.

Exam Cost of Knowledge Centered Support Foundation (KCSF)

The Exam Cost of Knowledge Centered Support Foundation (KCSF) is 295 USD.

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HDI Certification Reference